Duplicate Records and Testing Charges

Q: If I have duplicate records in multiple files, will I be charged for the tests again?

A: The handling of duplicate records and associated charges depends on whether the duplicates are within the same file or across different files. Here’s how it works:  

Same File: If duplicate records are present within the same file, you will not be charged additional credits for processing them. Our system automatically identifies and handles duplicates within a single file without additional fees.  

Different Files: If duplicate records appear in separate files, the credits will be charged as normal for each file processed. This is because each file is treated as a distinct submission, regardless of overlapping data.  

To Avoid Additional Charges:

We recommend the following options to ensure cost efficiency:  

Merge Data into One File: Consolidate your data into a single file before submission to eliminate duplicates across files.  

Remove Duplicate Records: Clean subsequent files by removing duplicate records to prevent them from being processed and charged again.  

By taking these steps, you can optimize your testing process and minimize unnecessary costs. If you have further questions or need assistance, please contact our support team.